Terms and conditions

INTRODUCTION

Thank you for your interest in our company, our website and the products we sell through our online store.

Please read this document carefully. This document (hereinafter referred to as “This document”, “Agreement” or “Terms and Conditions”) represents the terms of use of the website [insert website name] (hereinafter referred to as the “Site”) and the terms of placing product orders through the site, including the terms of delivery and returns. By browsing our site or placing an order, you agree to the Terms and Conditions described below. This document represents a legal agreement – a contract between you and us. Please also read our Privacy Policy and Cookie Policy before browsing the site or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the site.

THIS AGREEMENT. OBLIGATION. CONTACT

Mandatory. You understand that this agreement and all policies to which it refers (e.g., Privacy Policy, Cookie Policy) are binding on you. By browsing our site or placing an order, you agree to comply with this agreement and the policies indicated.

Changes and updates. We reserve the right to change these Terms at any time and without prior notice. The terms in effect at the time of placing your order will apply to your order. By accessing our site, you will find the most recent version of the Terms.

We cannot guarantee that any products that were included at a given time on the site will be available at all times. We reserve the right to discontinue the sale of a product at any time.

Contact. If you have any questions or concerns, you can contact us with confidence at [indicate email address] or by filling out the contact form and we will respond as soon as possible.

WHO ARE WE?

The website [insert website name] belongs to [add company name], a Romanian company with its registered office in [add company registered office], registered in the Bucharest Trade Register under no. [indicate registration number], with tax code [indicate tax code], e-mail [indicate email address].

We are a company that deals with the online sale of [indicate main activity].

YOUR PERSONAL DATA

The website processes personal data provided by you or collected from other sources as described in detail in the Privacy Policy [insert hyperlink to the Privacy Policy].

We are committed to complying with national and European legislation on the protection of personal data and the free movement of such data.

By visiting and/or using the website, placing orders or interacting with us by any method and/or means of remote communication, you agree to the processing of your personal data as described in the Privacy Policy [insert hyperlink to the Privacy Policy].

You also declare that all personal data and information transmitted to us are correct. To the extent that the data does not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you transmit to us or declare that you transmit the data on the basis of another legal basis in accordance with Regulation (EU) No. 679/2016.

We may collect information through cookies or other similar technologies, such as IP address, details of the browser or device used. If you would like to learn more, we encourage you to access and review our Cookie Policy [insert hyperlink to Cookie Policy].

ELIGIBILITY

In order to legally place an order on our Site, you must (1) be over 18 years of age and/or have full legal capacity; (2) agree to this Agreement; and (3) provide us with true, complete, and current identification and contact information.

Sale to Minors. The Site does not sell products to minors. If you are under 18, please have a parent/guardian place an order on your behalf or authorize the placement of an order.

RULES FOR USING THE SITE

Rules. By accessing, visiting, placing an order or carrying out any other activity on our site, you promise to comply with the following rules:

1. You will use this site exclusively to place legitimate orders or for information;
2. You will not place any false or fraudulent order, otherwise we reserve the right to cancel the order and inform the competent authorities or to seek legal action to recover any damages caused;
3. You will provide real, accurate, complete and up-to-date information;

4. You will respect the intellectual property rights regarding any element found on this site.
5. You will not carry out any action that could cause any kind of damage to our site, otherwise we reserve the right to seek legal action to recover any damages caused.

Consequences. We reserve the right to block access to any user who violates the above rules, to cancel orders, to notify the competent authorities for administrative/criminal liability for any antisocial acts and to address the justice for the full recovery of any damages caused, present or future, including unrealized benefits and legal costs (including lawyers’ fees).

CONCLUSION OF THE CONTRACT

Date of conclusion of the contract. The contract between you and us is concluded when your order is expressly accepted by us and you will receive, in this regard, an e-mail in which we will confirm delivery.

Protection. To the extent that we do not accept the order, but you have been withdrawn amounts of money, we will proceed to reimburse these amounts as soon as possible.

The decision belongs to us. We reserve the right to decide, unilaterally and without specifying the reason, whether or not to conclude a sales contract. We will not be liable to you if we refuse to fulfill an order. Title to the products will only pass to you after you have paid all amounts due for the products, including delivery costs.

PRODUCT AVAILABILITY

We cannot guarantee that products that are listed on the site at any time will be available for purchase at any time. We will not be liable to you if a product is no longer listed on the site. Although we will try to have real-time information on the site regarding product availability, we cannot guarantee that this information will be updated at all times. All orders will be subject to the existence of the products in stock.

Guarantees. To the extent that products are unavailable, but you have already placed the order, we will inform you of the unavailability of these products and recommend similar products of equal or similar value that can be ordered. To the extent that you do not wish to order the similar products recommended by us, we will cancel the order, and to the extent that you have already paid the price of the products, we will proceed to refund the amounts of money as soon as possible.

PRICE OF THE PRODUCTS. PAYMENT. DELIVERY

The price of the products is displayed in lei on the site and includes/does not include (choose) the value added tax. To the extent that there is an error regarding the price displayed on the site, we will inform you as soon as possible, and we will return the amount of money paid additionally or request an additional amount of money. To the extent that the new price is not satisfactory to you, you do not respond to our request or we cannot contact you, we will cancel your order and refund the amount of money paid as soon as possible.

Product prices may be updated/modified at any time, and this update/modification will replace any previous price. Your orders. the prices from the time of the actual placement of the order will be applied.

Payment for the ordered products can be made as follows: in cash on delivery, by payment order/bank transfer in advance or payment by card online. [choose from the payment methods or indicate others, if applicable].

If you opt for online payment by bank card, the processing of your card data is done through [indicate the processing partner], and we will not store any data related to your card.

If you opt for payment by card, the issuing institution will proceed to validate and authorize the payment. In the event that the transaction is not processed for reasons beyond our control (e.g., non-existent funds on the card, expired card), the contract between us is not concluded and we will have no obligation to deliver the products, but you can select another payment method or you can try to process the payment again with a valid card.

Shipping or delivery charges are not included in the price, except for certain offers that will be made known to you, if applicable, through the website. For more information about the Delivery Policy, please consult our website under the Delivery Policy section [insert hyperlink to the Delivery Policy].

There are no deliveries on Saturdays and Sundays. Please note that in certain situations, especially during holidays or Black Friday, delivery times may be extended, which may result from congestion of courier companies or for other reasons beyond our control. The delay in delivery will not be due to our actions or inactions, but to an event external to us, in which case you agree not to hold us liable under any circumstances.

FORCE MAJEURE AND FORTUNE CASE

We will not be held liable for any delays or failures in the performance of our services if a case of force majeure or fortuitous event occurs. Force majeure includes, but is not limited to, changes in laws or regulations, embargoes, wars, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions and acts of hackers or internet service providers.

RIGHT OF WITHDRAWAL

According to OUG 34/2014, if you are a consumer (natural person) you have the right to withdraw from the contract, without any particular reason, within 14 days from the day on which you or a third party mandated by you, other than the carrier, took physical possession of the products. For more information on how to exercise the right of withdrawal, please consult our website under the Return Policy section [insert hyperlink to the Return Policy].

INTELLECTUAL PROPERTY

The entire content of the website is the intellectual property of [indicate the name of the company]. The website may be used by third parties only for information and/or placing orders.

Users of the website do not have the right to download, modify the website in whole or in part, reproduce the website in whole and/or in part, copy, distribute, sell or exploit the website in any other manner contrary to the interests of the Company [indicate the name of the company], regardless of whether there is a commercial purpose or not.

Any content (including, but not limited to, databases, graphic elements, trademarks, legal content) is the intellectual property of [indicate the name of the company]. The entire website is protected by Law no. 8/1996 on copyright and related rights, and for any violation of intellectual property, we reserve the right to notify the competent courts for the full recovery of the damage, as well as to file a criminal complaint with the judicial bodies for the criminal liability of the perpetrator.

FINAL CLAUSES

These Terms constitute the entire agreement between you and us regarding the subject matter of any Contract and replace any other agreement, any other prior verbal or written understanding between you and us.

This Contract is binding. You may not transfer, assign, encumber or otherwise alienate this Contract or any of your rights or obligations arising hereunder, without our prior written consent. We may transfer, assign, encumber, subcontract or otherwise alienate a Contract or any of our rights or obligations arising hereunder.

This Contract, as well as any use of the site, shall be governed by Romanian law. Any dispute between us will be submitted to the Romanian courts for resolution.